Every pre-owned device sold by Cell n PC is tested by our technicians and comes with a 30-day warranty from the date of purchase.
What the warranty covers
- Hardware defects that were present when you bought the device, such as a faulty screen, speaker, microphone, camera, charging port, buttons or battery.
- We will repair the device or, if we cannot repair it, replace it with a comparable device or issue store credit, at our discretion.
- Refunds are not given on pre-owned devices, and we do not accept change-of-mind returns. If a device was not as described (for example, sold as unlocked but actually carrier-locked), bring it back within 30 days and we will make it right; these cases are reviewed individually.
What the warranty does not cover
- Physical damage after purchase, such as drops, cracks, bends or liquid damage.
- Damage caused by repairs or modifications done by anyone other than Cell n PC.
- Software issues, lost data, or problems caused by apps, updates or carrier/account settings.
- Normal cosmetic wear.
How to make a claim
Bring the device and your receipt to Cell n PC, 620 N State Highway 78, Unit 607, Wylie, TX 75098, within 30 days of purchase, or call 214-440-2702.
Repairs
Repairs carry a limited warranty on parts and labor, usually 30 days, and 90 days on Apple battery replacements, as stated on your receipt. If we cannot complete a paid repair, we refund the repair charge.
Online orders
All online orders are paid in full at checkout and picked up in our Wylie store. Paid orders must be picked up within 7 days. Please bring a photo ID that matches the name on your order. Orders not picked up within 7 days, or cancelled because an item is unavailable, are refunded to the original payment method.
Full details: Refund & Returns Policy.
