This policy covers pre-owned devices, repairs and online orders at Cell n PC, 620 N State Highway 78, Unit 607, Wylie, TX 75098. Questions? Call 214-440-2702 or visit the store.
1. Pre-owned devices (phones, tablets, laptops)
- 30-day warranty. Every pre-owned device we sell is tested before sale and covered for 30 days from the purchase date against hardware defects that were present at the time of sale.
- How we resolve a warranty claim. We will repair the device. If we cannot repair it, we will replace it with the same or a comparable model, or issue store credit for the purchase price, at our discretion.
- No refunds on pre-owned devices. Like most device resellers, we do not give cash or card refunds on pre-owned devices, and we do not accept returns for change of mind.
- Not as described. If a device was not as described in a way that matters (for example, it was listed as unlocked but is actually carrier-locked), bring it back within 30 days and we will make it right with a replacement, store credit or, where appropriate, a refund. These cases are reviewed individually.
2. Repairs
- Repair warranty. Repairs carry a limited warranty on the parts and labor for the work we did, usually 30 days, and 90 days on Apple battery replacements. The warranty for your repair is stated on your receipt at checkout.
- If we cannot complete a paid repair, for any reason, we will refund the repair charge. Any diagnostic fee is explained before work begins.
3. Online orders (pay online, pick up in store)
- Paid orders must be picked up within 7 days with a valid photo ID matching the order. Orders not picked up within 7 days may be cancelled and refunded to the original payment method.
- If an item is unavailable or was listed with a pricing error, we will cancel the order and refund the payment in full.
- Please inspect your device at pickup. After pickup, the pre-owned device terms in section 1 apply.
4. What the warranty does not cover
- Physical or liquid damage after purchase or after the repair (drops, cracks, water).
- Devices opened or repaired by anyone other than Cell n PC.
- Devices locked to an account (iCloud, Google, carrier) by the buyer, software problems, lost data and normal wear.
- Change of mind or buyer’s remorse.
5. How to make a claim
Bring the device and your receipt to the store within the warranty period. We will inspect it and let you know the outcome. Leased devices are handled the same way; payment questions for leases go to Acima.
See also our Warranty & Returns page and Terms & Conditions.
